Ordering & Payment Methods
Only “in-stock” items are visible and available for purchase on our website. Sold out and Out-of-stock items will not show up on the website at all. Existing links for sold out items found on Google will display “Out of Stock” notification. The only exception are “pre-order” items which are not-in-stock but can be ordered online. All pre-order items must be paid in full at the time of ordering.
PRICE MATCH
Found it cheaper somewhere else in Canada? In most cases we are be able to price match identical products sold on “Canadian” websites. We will not price match products sold on auction sites like eBay and Amazon, and US based shops. Call 604-332-7728 to see if we can offer you the same or better deal on a product you want. A product link to a Canadian website will be required.
SPECIAL ORDER ITEMS
Once you confirm a special order product by providing us with full payment, and once we send the order to the manufacturer, the product will be delivered to you. We will not refund your money and keep the special order product in stock because you no longer want it. All special order items are binding. If you’re not sure that you want it, then please do not order it.
IN PERSON PICK-UP
It is possible to pickup items you want to purchase in person with prior arrangement by calling 604-332-7728. All items must be paid in full at the time of pick-up. No exception.
SHIPPING
All items are shipped on the day they are ordered unless the ‘availability’ says otherwise. Local pickup in Vancouver, BC is possible with prior arrangement. We ship anywhere in Canada, USA, and Internationally. Buyers are 100% responsible for shipping costs. We generally ship with Canada Post, but UPS, Purolator, DHL, and FedEx shipments can be arranged.
All items will be shipped within 5 business days upon completion of payment. Your order will be shipped and received typically within 14 business days; however, in some rare occasions we will contact you if there are delays due to inventory shortage or known courier delays.
ACCEPTED PAYMENT METHODS
1. Debit – VISA debit, MASTERCARD debit, Direct debit
2. PayPal – Our PayPal e-mail address is payments@sclounge.ca
3. Bank e-Transfer
Interac e-Transfer you can send money to anybody with an account at any Canadian Financial Institution. It’s as easy as logging into your online banking and selecting “Pay Bills & Transfer Funds -> and then selecting “Interac e-Transfer Recipient”. The charges are as little as $1 per transaction, and you can set up your own email money transfers right from your online banking.
Our e-Transfer e-mail is payments@sclounge.ca
4. Credit cards – VISA, Mastercards, AMEX, are all accepted.
